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Upskill yourself with our WSQ Course - Excel Customer Service to Achieve Result

What is WSQ (Workforce Skills Qualification)?

If you are looking to improve your skills in the workforce, you may want to consider taking a Workforce Skills Qualifications (WSQ) course. WSQ courses are designed by the Singapore government to help workers upgrade their skills and knowledge so that they can be more employable. There is a wide range of WSQ courses available, from customer service to hospitality and more. By completing a workforce skills qualification course, you’ll be able to show employers that you have what it takes to succeed in the workplace. The one skill which comes under WSQ is CRM. If you're looking to develop a skill in CRM, here’s what you need to know.

What is CRM? ( Customer Relationship Management)

CRM stands for customer relationship management. It is a system that businesses use to manage their customer data. The goal of CRM is to help businesses better understand their customers so that they can provide them with better service. CRM systems can be used to track customer interactions, sales, and marketing data. They can also be used to create customer profiles and segment customers into groups.

If you're not constantly evolving to meet customer expectations, you're already behind. In today's world, customers are interacting with businesses online more than ever before. If you're not keeping up with the latest digital sales trends, you're at risk of being left behind. Organizations that leverage sophisticated cloud-CRM solutions such as Salesforce have a huge leg up. They're able to understand the customer journey, decrease workload, boost sales, and increase efficiency through sales process automation.

The basics

Learning to manage organisational systems that ensure products and services are delivered and maintained to standards agreed upon by the organisation is essential for any business.

At the heart of it, customer service is an important part of customer relationship management (CRM). It's about understanding that customer satisfaction is the key to successful customer relations. Companies must find ways to manage their relationships with customers to succeed.

This course will help participants gain the skills and knowledge necessary to understand and effectively manage customer relations. With the right tools, any business can build strong customer relationships and ensure customer satisfaction.

What can fast and easy access to customer information do for your business?

Tapping into customer data is a game-changer for businesses. With fast, easy access to information, companies can better strategize and control their interactions with customers, resulting in improved loyalty and retention. This course is suitable for all industry sectors that involve customer service, and it can help you exceed your customers' expectations with great service.

The need for CRM courses has never been greater than during the COVID-19 pandemic. The changing business landscape and the need to adapt to a new normal have created both opportunities and challenges for leaders in customer service management. Leaders must be equipped to effectively manage their customer service in this dynamic environment. This CRM course provides the insights and skills necessary to do just that, offering leadership guidance and tools to manage customer service in an ever-changing world. It's never been more important to stay up to date with the latest tools and strategies to stay ahead of the competition. If you’re looking forward to learning new skills and strategies that will help you and your organisation succeed, then this course is for you!

The CRM course is designed to help customer service professionals in the workforce understand the fundamentals of managing organizational customer service and how it fits into the overall corporate strategy and culture.

Especially in a post-COVID-19 workplace, this course is essential for customer service professionals to stay up-to-date and be able to confidently serve their customers. Trainees will learn about customer service best practices, developing customer relationships, and how to effectively manage customer service teams.

Why is Customer Service the one?