top of page

Upskill yourself with our WSQ Course - Excel Customer Service to Achieve Result

What is WSQ (Workforce Skills Qualification)?

If you are looking to improve your skills in the workforce, you may want to consider taking a Workforce Skills Qualifications (WSQ) course. WSQ courses are designed by the Singapore government to help workers upgrade their skills and knowledge so that they can be more employable. There is a wide range of WSQ courses available, from customer service to hospitality and more. By completing a workforce skills qualification course, you’ll be able to show employers that you have what it takes to succeed in the workplace. The one skill which comes under WSQ is CRM. If you're looking to develop a skill in CRM, here’s what you need to know.

What is CRM? ( Customer Relationship Management)

CRM stands for customer relationship management. It is a system that businesses use to manage their customer data. The goal of CRM is to help businesses better understand their customers so that they can provide them with better service. CRM systems can be used to track customer interactions, sales, and marketing data. They can also be used to create customer profiles and segment customers into groups.

If you're not constantly evolving to meet customer expectations, you're already behind. In today's world, customers are interacting with businesses online more than ever before. If you're not keeping up with the latest digital sales trends, you're at risk of being left behind. Organizations that leverage sophisticated cloud-CRM solutions such as Salesforce have a huge leg up. They're able to understand the customer journey, decrease workload, boost sales, and increase efficiency through sales process automation.

The basics

Learning to manage organisational systems that ensure products and services are delivered and maintained to standards agreed upon by the organisation is essential for any business.

At the heart of it, customer service is an important part of customer relationship management (CRM). It's about understanding that customer satisfaction is the key to successful customer relations. Companies must find ways to manage their relationships with customers to succeed.

This course will help participants gain the skills and knowledge necessary to understand and effectively manage customer relations. With the right tools, any business can build strong customer relationships and ensure customer satisfaction.

What can fast and easy access to customer information do for your business?

Tapping into customer data is a game-changer for businesses. With fast, easy access to information, companies can better strategize and control their interactions with customers, resulting in improved loyalty and retention. This course is suitable for all industry sectors that involve customer service, and it can help you exceed your customers' expectations with great service.

The need for CRM courses has never been greater than during the COVID-19 pandemic. The changing business landscape and the need to adapt to a new normal have created both opportunities and challenges for leaders in customer service management. Leaders must be equipped to effectively manage their customer service in this dynamic environment. This CRM course provides the insights and skills necessary to do just that, offering leadership guidance and tools to manage customer service in an ever-changing world. It's never been more important to stay up to date with the latest tools and strategies to stay ahead of the competition. If you’re looking forward to learning new skills and strategies that will help you and your organisation succeed, then this course is for you!

The CRM course is designed to help customer service professionals in the workforce understand the fundamentals of managing organizational customer service and how it fits into the overall corporate strategy and culture.

Especially in a post-COVID-19 workplace, this course is essential for customer service professionals to stay up-to-date and be able to confidently serve their customers. Trainees will learn about customer service best practices, developing customer relationships, and how to effectively manage customer service teams.

Why is Customer Service the one?

No business is without risk and it's only going to increase with growth. To stay ahead of the game, a CRM course is a must to understand current risk management standards, regulations, and thinking.

With the right knowledge, you can make sure your business is ready to handle potential risks, no matter the size. Learning the basics of risk and risk management can seem daunting, but this course makes it achievable with its structured curriculum. Even the least informed person can become qualified to practice these concepts in real-life situations after taking this course.


The demand for CRM jobs has grown significantly in recent times for a good reason.

With the right CRM system in place, businesses can improve customer relationships, communication, and satisfaction while also reducing costs and increasing efficiency. If you're looking for a new career challenge, now is the time to consider CRM.

CRMs are designed to manage customer data and interactions, but they can be used for much more. With the right CRM system, businesses can automate tasks, improve communication and collaboration, and make better data-driven decisions. Whether it is fundraising, retail, manufacturing, information technology, healthcare, finance, education, or government, CRMs are being used to streamline processes and improve the bottom line.

The demand for skilled CRM professionals is on the rise as more and more businesses are investing in CRMs. However, since CRMs are complex, finding qualified employees can be difficult. Since the shortage of skilled workers is quietly increasing there are chances of you landing a CRM job -- but only if you have the right training. That's where CRMBase comes in. With CRMBase, you will get access to quality content, expert instructors, and interactive exercises that will help you learn and master CRMs.

So if you're looking for a new job in the CRM field, or if you're wanting to brush up on your skills, CRMBase is the perfect platform for you. So, don't wait any longer. Enrol now to learn the skills and gain the confidence to become a top-tier customer service professional in your organization!


In conclusion, taking a Workforce Skills Qualifications (WSQ) course in Customer Relationship Management (CRM) is an important step to staying competitive in the workplace. It is essential to understand customer service and how to manage customer relationships to succeed. By taking a WSQ CRM course, you can gain the skills and knowledge necessary to help your organisation maintain customer satisfaction and build strong customer relationships. With the right training and knowledge, you can become a valuable asset to your organisation and make a positive impact in the workplace.

To find out more about Customer Relationship Management (CRM) you can click on


bottom of page