Unlock Your Career Potential with Program
Excel Customer Service to Achieve Results!
Forbes reported that Customer Experienced personnels are more likely to held a senior executive positions and Customer-centric companies are 60% more profitable!
Don't miss out on this 2-days Professional WSQ Course on Customer Service.
(Sponsored by Singapore SkillsFuture)
The above video footages are with references from multiple channels of youtube.com
Reasons to Enrol?
This course will benefit you in the following manners.
Forbes reported that Customer Experienced personnels are more likely to held a senior executive positions.
80% of customers say they are more likely to do business with executive that offers personalized experiences.
81% of companies view customer experience as a competitive differentiator.
Customer-centric companies are 60% more profitable!
Customers tell an average of 9 people about a positive experience with a brand.
Who should Attend?
If you are in the following situations, this programme will benefit you.
Working in the customer service related field and have been struggling in advancing your career?
Working in sales and want to improve your engagements with your customers which leads to more sales.
Running your own business and want your team to master the art of customer service.
You are in-charge of the training and personal development of your company and want your team to improve in how they handle customers.
Personnel working in the following Industries will benefit from this course.
Hospitality and Tourism
Retail Banking and Finance
Airlines & Aviation
Food and Beverage
Education and Training
Property and Real Estate
The course objective is to equip participate with skill sets to achieve service goal by executing a service operation plan.
1. Achieve Service Goal
2. Execute Operation Plan
Alignment of service operations with organisation strategy and measurement of operations performance.
Create platforms to communicate the service operations plan with the team.
3. Ensure Performance
Assessment and alignment of service operation with company's Key Performance Indicators.
4. Implement Feedback
Implementation of corrective actions for improvement of service operations performance.
Below highlights what you will be able to execute after attending the course.
Develop and implement customer-focused strategies.
Align service operations with organizational goals.
Craft a comprehensive Service Operations Plan.
Predict and handle customer-related challenges.
Assess service operation performance.
Drive necessary corrective actions for service operations enhancement.
Fees and Schedule
Our course is eligible for SkillsFuture Singapore (SSG) Training grant and SkillsFuture Credit (SFC / SFEC). On top of that, funding from Absentee Payroll (AP) and Post Secondary Education Account (PSEA) is available to Company sponsored and Self-sponsored individual respectively.
Below shows the net course fee for per pax (Incl. GST) after deducting all the respective grants
SSG Training - https://www.skillsfuture.gov.sg/funding-individuals (SP & PR only)
SFC - https://www.skillsfuture.gov.sg/initiatives/mid-career/credit (SP >=25yo)
PSEA - https://www.moe.gov.sg/financial-matters/psea (SP 16-30yo)
This course is conducted from 9AM to 6PM for two consecutive Saturdays. There will be necessary tea / meal breaks.
25/Nov/23 & 2/Dec/23
13/Jan/23 & 20/Jan/23
17/Feb/24 & 24/Feb/24
The above dates are subject to change. Also, do inquire if you like to have more dates options.
I understand the following
YES! I want to find out more about this Highly-Demanded skill set in Customer Service.
I understand this course is designed for beginners and anyone can learn this.
I want to find out how this course can help me in my career Growth!
I want to know what grants are available to me? SSG + SFC + PSEA (Up to 100% sponsored)
I want a consultant to advise me on all the above with zero obligation to commit.
I understand that my contact will not be shared with any third parties and Academies Australasia College will be contacting me only for the purpose of this course that I am inquiring.
Leave down your contact and our consultant will advice on how you can benefit from the course?
PS: Do inquire as there is simply nothing to lose by finding out more! After all you might be able to leverage on some of the grants. eg: SSG +SFC + PSEA (Up to 100% sponsored)